Account Queries

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You can use your 'We are England Supporters' account to log in to both the ecb.co.uk some excellent benefits such as priority ticket access and exclusive content. If you already have an account simply use this to log in to this website.

Do I have to pay for a 'We are England Supporters' account?

No - it is free to sign up!

How do I sign up to create an account for shop.ecb.co.uk?

Click on the ‘Login’ button in the menu on shop.ecb.co.uk to begin the ‘create an account’ process, or click here. You can then follow the straight-forward steps on screen.  

Do I have to become a 'We are England Supporter' if I want to purchase something from this website?

Using a 'We are England Supporters' account can make the ordering process quicker and easier, however if you do not wish to be a member then that’s okay, you have the option to checkout your order as a guest. Please note that if you checkout as a guest you will not be able to access some functions such as order history and saved addresses via this website.

Why can't I sign in?

Click here for more information on resolving sign up issues.

What if I have forgotten my login details?

In order to reset your password, go to the login screen (click on Login to the top right of the screen or click here) and click on 'Need help signing in?', then click on the 'Forgotten your password?' link. Enter your email address and click the Reset via Email button to receive an e-mail with a link to reset your password.

How do I update my 'We are England Supporters' account details?

To update account details such as Password, Name, Email Address, Date of Birth or Gender, or to change your communication preferences (which communications you wish to receive from the ECB)  please click here.

To update your delivery or billing address details for this ECB Shop website click here. You can also enter any new delivery or billing addresses during the payment process and save any new addresses for future reuse on this site.

How do I check my order history?

Please login in to your account and use the 'My Orders' link to the top right of the screen or by clicking here.